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ISO 19011:2018 establishes the principles and guidelines for conducting effective audits of various management systems, such as quality, environment, occupational health and safety, among others. This standard provides a systematic and structured approach to planning, conducting, documenting and communicating audits, with the aim of assessing whether management systems meet established requirements and providing opportunities for improvement.
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- ISO 19011:2018 Audit Principles and Guidelines addresses the understanding of the principles and guidelines governing management system audits. It includes familiarization with fundamental audit concepts such as impartiality, confidentiality, competence, and objective evidence.
- Auditor responsibilities include understanding the roles and competencies required, as well as the ethical conduct that auditors must follow.
- Identification of documentation requirements that involves understanding applicable standards and regulations, as well as the documentation necessary to assess conformity.
- Audit preparation addresses planning and preparing for an audit, including defining objectives, establishing audit criteria, selecting the audit team, and scheduling activities.
- Audit investigation techniques focuses on the techniques and methods used to conduct the audit. It includes conducting interviews, document reviews, observations, and analysis of relevant data to obtain the necessary evidence.
- Detecting opportunities for improvement teaches auditors to identify opportunities for improvement during the audit. This involves the ability to analyze audit findings and provide constructive recommendations to improve the management system.
- Documentation and classification of audit results refers to the proper recording and documentation of audit results, including findings, nonconformities and evidence collected. Classification of results for further analysis is also covered.
- Audit Summary Writing involves preparing a summary of the key audit findings.
- Communicating audit results includes preparing audit reports, presenting the findings, and interacting with those responsible within the organization to discuss the results and recommendations.
- Audit Team Management focuses on how to lead and manage an audit team effectively.
- Conducting effective opening and closing meetings in an audit covers aspects such as presenting the audit objectives, scope and plan, as well as communicating the results and recommendations at the end of the audit.
- The Corrective and Preventive Action Cycle (PDCA) addresses the PDCA cycle, which is a systematic approach used to continually improve management systems.
- Techniques for Effective Audit Follow-Up focuses on the techniques used to follow up audits and ensure the implementation of corrective actions.
- Requirements for Third-Party Auditors explores the criteria of competence, independence and impartiality necessary to meet the standards required for third-party auditors.
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