ISO 19011:2018 Lead Auditor
Lead Auditor based on ISO 19011:2018
This program covers the latest ISO 19011 guidelines and related techniques for conducting management systems audits and for leading audit teams to determine whether an organization’s policies, procedures and practices conform to the requirements of the ISO standard for management systems; as well as principles and guidelines for managing audit programs.
This program can be taught in person or remotely.
Available standards
- ISO 9001:2015 – Quality Management
- ISO 14001:2015 – Environmental Management
- ISO 45001:2018 – Occupational Health and Safety Management
- ISO 50001:2018 – Energy Management
- ISO 13485:2016 – Quality Management applied to Medical Devices
- ISO 22000:2018 – Food Safety Management
- ISO 18788:2015 – Private Security Operations Management
Target audience
Audit program managers, management representatives, ISO Coordinators, Consultants and anyone interested in learning about the latest ISO 19011 guidelines for managing/leading internal and external audit teams, as well as techniques for determining whether a management system meets the requirements of the standard(s).
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Main topics
ISO 19011:2018 establishes the principles and guidelines for conducting effective audits of various management systems, such as quality, environment, occupational health and safety, among others. This standard provides a systematic and structured approach to planning, conducting, documenting and communicating audits, with the aim of assessing whether management systems meet established requirements and providing opportunities for improvement.
- ISO 19011:2018 Audit Principles and Guidelines addresses the understanding of the principles and guidelines governing management system audits. It includes familiarization with fundamental audit concepts such as impartiality, confidentiality, competence, and objective evidence.
- Auditor responsibilities include understanding the roles and competencies required, as well as the ethical conduct that auditors must follow.
- Identification of documentation requirements that involves understanding applicable standards and regulations, as well as the documentation necessary to assess conformity.
- Audit preparation addresses planning and preparing for an audit, including defining objectives, establishing audit criteria, selecting the audit team, and scheduling activities.
- Audit investigation techniques focuses on the techniques and methods used to conduct the audit. It includes conducting interviews, document reviews, observations, and analysis of relevant data to obtain the necessary evidence.
- Detecting opportunities for improvement teaches auditors to identify opportunities for improvement during the audit. This involves the ability to analyze audit findings and provide constructive recommendations to improve the management system.
- Documentation and classification of audit results refers to the proper recording and documentation of audit results, including findings, nonconformities and evidence collected. Classification of results for further analysis is also covered.
- Audit Summary Writing involves preparing a summary of the key audit findings.
- Communicating audit results includes preparing audit reports, presenting the findings, and interacting with those responsible within the organization to discuss the results and recommendations.
- Audit Team Management focuses on how to lead and manage an audit team effectively.
- Conducting effective opening and closing meetings in an audit covers aspects such as presenting the audit objectives, scope and plan, as well as communicating the results and recommendations at the end of the audit.
- The Corrective and Preventive Action Cycle (PDCA) addresses the PDCA cycle, which is a systematic approach used to continually improve management systems.
- Techniques for Effective Audit Follow-Up focuses on the techniques used to follow up audits and ensure the implementation of corrective actions.
- Requirements for Third-Party Auditors explores the criteria of competence, independence and impartiality necessary to meet the standards required for third-party auditors.
“The auditor is like a mirror that reflects the objective reality of an organization”
Mervyn King
Learning objectives, teaching methodology and key aspects of the program
Goals
This program will allow students to:
- Conduct management system audits based on ISO 19011 standards.
- Demonstrate effective interpersonal skills and interview techniques.
- Communicate audit results effectively.
- Apply ISO 19011 guidelines for managing an audit program.
- Apply ISO 19011 guidelines for audit team leadership.
- Implement formal communication mechanisms to report audit results.
- Evaluate the aspects that allow effective audit monitoring.
Methodology
Online Phase: 8 hours are completed through online independent study. Students must read and become familiar with the material before attending the in-person sessions. Online content is developed through online presentations that summarize the topic. 100% of the modules must be viewed by the student to be accepted into the on-site workshops. Concepts learned during this phase will be reviewed and assessed in the in-person sessions.
On-Site Phase: Completed in 24 hours (3 days) on-site to review the concepts learned online and participate in simulation workshops to apply ISO 19011 guidelines to real cases and audit scenarios, as well as to conduct audit team leadership role-plays. This program includes several practical and realistic audit workshops geared towards effective planning and execution of third-party and internal audits.
This program includes support materials, access to online audit software tools, case studies, and interactive workshops that help students achieve learning objectives.
Duration:
32 hours (8 hours online + 3 days on site)
Prerequisites
To attend these programs, participants must have completed the online Foundation Course for the management system standard on which the training is based.
Before attending the program, participants must obtain their own official copy of the ISO standards through their national standards body or by visiting www.iso.ch.
Note 1: Fundamentals courses are not within the scope of ANSI accreditation.
Note 2: The standard may be consulted by the student during the final exam. This must be a clean copy of the standards applied to the program, for this reason, it must not have any annotations regarding its content.
Requirements
- Provide evidence (Certificate) of having completed the Fundamentals Course for the management system standard applied to the program
- Pay the program fee
- Complete the 4-hour online session covering the fundamentals of the latest version of ISO 19011
- Complete the 4-hour online sessions covering ISO 19011 audit program management and audit team leadership
- Attend 100% of the on-site review workshop for ISO 19011 (In-person or remote)
- Successfully complete the on-site workshop sessions to apply the ISO 190111 audit scenarios – Instructor will assess performance. (In-person or remote)
- Pass the final written exams for ISO 19011 Auditor and Lead Auditor (minimum passing score: 70%). Duration: 120 minutes. (In-person or remote)
Important:
a) Students who fail the performance assessment (item 5) will not be allowed to take the written exam.
b) Students who fail the written exam will be allowed to retake it for a fee (contact us for rates in your region). Logistics for retaking the exam will be handled by contacting the QSI Academy Coordinator at training@qsiamerica.com
Program achievements
Participants will learn the ISO 19011 guidelines for audit team leadership and will be able to:
- Identify the principles of auditing management systems.
- Plan and organize the aspects that make up an audit.
- Select and determine the investigation techniques to carry out an audit effectively.
- Apply interview techniques to gather information during the audit process.
- Identify evidence of compliance/non-conformity of the management system.
- Evaluate the evidence collected during the audit to classify and document the findings.
- Document the audit summary to formally communicate the audit results.
- Interpret ISO 19011 guidelines for audit management.
- Design and develop a program for management systems audits.
- Evaluate and appoint auditors for specific tasks.
- Design an Audit Plan.
- Interpret ISO 19011 guidelines for audit team leadership.
- Plan and conduct an opening meeting.
- Plan and conduct a closing meeting.
- Manage difficult situations that may arise during an audit.
- Prepare audit reports based on the evidence collected.
- Determine the effectiveness of corrective actions arising from the audit process.
Use of the certificate:
The certificate resulting from this program is an attestation that the participant has acquired the knowledge and skills listed in the learning objectives, demonstrated during the program, and can be used by the participants’ employer and/or certification bodies as the training element necessary to determine competence.
New certificates:
There are three circumstances in which the student can apply for a new training certificate as an ISO Management Systems Lead Auditor.
1. ISO 19011 auditing standards change.
In such cases, depending on the nature of the changes made to ISO 19011, the learner may need to retake the relevant online sessions and successfully complete the corresponding workshops.
2. The student wants a new certificate to cover a different management system standard
For example, if the student originally took the program with an ISO 9001 quality management focus and now wanted a new certificate in a different domain, such as environmental management, the student would need to complete the ISO 14001 Audit Planning Workshop (in addition to the previous ISO 19011 Audit Program transition/upgrade requirements).
3. The management system standard has changed.
For example, if the student originally took the program with an ISO 9001:2008 version and the standard was republished with significant changes (i.e. ISO 9001 version 2015), the student would be required to complete the Audit Planning Workshop for the new version of ISO 9001 (in addition to the ISO 19011 Audit Program transition/upgrade requirements).
Diplomados
Contactos
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618 E. South Street, Suite 500
Escríbenos
info@qsiglobalventures.com