ISO 19011:2018 (auditor)
Auditor based on ISO 19011:2018
This program covers the latest guidelines of ISO 19011 and the corresponding techniques for carrying out management system audits, in order to determine whether an organization’s policies, procedures and practices conform to the requirements of ISO management system standards.
This program can be delivered on-site or remotely.
Target audience
ISO coordinators, managers, consultants, internal auditors, university students in management, engineering and other technical and/or administrative disciplines.
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Main topics
ISO 19011:2018 establishes the principles and guidelines for conducting effective audits of various management systems, such as quality, environment, occupational health and safety, among others. This standard provides a systematic and structured approach to planning, conducting, documenting and communicating audits, with the aim of assessing whether management systems meet established requirements and providing opportunities for improvement.
- ISO 19011:2018 Audit Principles and Guidelines addresses the understanding of the principles and guidelines governing management system audits. It includes familiarization with fundamental audit concepts such as impartiality, confidentiality, competence, and objective evidence.
- Auditor responsibilities include understanding the roles and competencies required, as well as the ethical conduct that auditors must follow.
- Identification of documentation requirements that involves understanding applicable standards and regulations, as well as the documentation necessary to assess conformity.
- Audit preparation addresses planning and preparing for an audit, including defining objectives, establishing audit criteria, selecting the audit team, and scheduling activities.
- Audit investigation techniques focuses on the techniques and methods used to conduct the audit. It includes conducting interviews, document reviews, observations, and analysis of relevant data to obtain the necessary evidence.
- Detecting opportunities for improvement teaches auditors to identify opportunities for improvement during the audit. This involves the ability to analyze audit findings and provide constructive recommendations to improve the management system.
- Documentation and classification of audit results refers to the proper recording and documentation of audit results, including findings, nonconformities and evidence collected. Classification of results for further analysis is also covered.
- Audit Summary Writing involves preparing a summary of the key audit findings.
- Communicating audit results includes preparing audit reports, presenting the findings, and interacting with those responsible within the organization to discuss the results and recommendations.
“The auditor’s job is not only to verify, but also to inspire confidence in the public and shareholders”
Arthur Levitt Jr.
Learning objectives, teaching methodology and key aspects of the program
Goals
- Conduct management system audits based on ISO 19011 standards.
- Demonstrate effective interpersonal skills and interview techniques.
- Communicate audit results effectively.
Methodology
Online Phase: 4 hours are completed through online independent study. Students must read and become familiar with the material before attending the in-person session. Online sessions contain online presentations summarizing the subject matter. 100% of the modules must be viewed by the student to be accepted into the on-site portion. Concepts learned during this phase will be reviewed and assessed in the on-site phase.
Distance learning phase: 12 hours (1.5 days) of online sessions with the instructor to review the concepts learned online and participate in simulation workshops in order to apply ISO 19011 guidelines to real cases and audit scenarios. Our methodology is practical and based on the analysis of real cases that allow the participant to obtain an adequate balance of theory and practice, facilitating learning and performance.
This program includes support materials, access to online audit software tools, case studies, and interactive workshops that help students achieve learning objectives.
Duration:
This course is 16 hours long = 4 hours of independent online learning + 12 hours of instructor-led workshops.
Prerequisites
To attend these programs, participants must have completed the online Foundation Course for the management system standard on which the training is based.
Before attending the program, participants must obtain their own official copy of the ISO standards through their national standards body or by visiting www.iso.ch.
Note 1: Fundamentals courses are not within the scope of ANSI accreditation.
Note 2: The standard may be consulted by the student during the final exam. This must be a clean copy of the standards applied to the program, for this reason, it must not have any annotations regarding its content.
Requirements
- Provide evidence (Certificate) of having completed the Foundation Course for the management system standard
- Pay the program fee
- Complete the 4-hour online session covering the basics of the latest version of ISO 19011
- Attend 100% of the on-site review workshops for ISO 19011 (in person or remote)
- Successfully complete on-site workshop sessions to apply ISO 19011 audit scenarios (instructor will assess performance)
- Pass the written ISO 19011 Auditor Final Exam (minimum passing score: 70%). Duration: 90 minutes (in-person or remote)
Important:
a) Students who fail the performance assessment (item 5) will not be allowed to take the written exam.
b) Students who fail the written exam will be allowed to retake it for a fee (contact us for rates in your region). Logistics for retaking the exam will be handled by contacting the QSI Academy Coordinator at training@qsiamerica.com
Program achievements
- Identify the principles of auditing management systems.
- Plan and organize the aspects that make up an audit.
- Select and determine the investigation techniques to carry out an audit effectively.
- Apply interview techniques to gather information during the audit process. Identify evidence of compliance/non-compliance of the management system.
- Evaluate the evidence collected during the audit to classify and document the findings.
- Document the audit summary to formally communicate the results.
Use of the certificate:
The certificate resulting from this program is an attestation that the participant has acquired the knowledge and skills listed in the learning objectives, demonstrated during the program, and can be used by the participants’ employer and/or certification bodies as the training element necessary to determine competence.
New certificates:
There are three circumstances in which the student can request the issuance of a new training certificate as an ISO Management Systems Auditor.
1. The ISO 19011 Auditing Guidelines change. In such cases, depending on the nature of the changes made to ISO 19011, the learner may need to retake the relevant online sessions and successfully complete the corresponding workshops.
2. The student wishes to extend the scope of their certificate to cover a different management system standard.
If they would now like a new certificate in a different area, such as environmental management, the student would need to complete the following sessions:
a) Document review workshop based on the additional standard
b) Audit checklist workshop based on the additional standard
c) Audit investigation workshop based on the additional standard
d) Audit findings workshop based on the additional standard
(In addition to the prerequisites for the Foundations course based on the new or updated standard)
3. The management system standard has changed.
For example, if the student originally took the program with an ISO 9001:2008 version and the standard was republished with significant changes (i.e. ISO 9001 version 2015), the student would need to complete the following sessions:
a) Document Review Workshop based on the modified standard.
b) Audit Verification Workshop based on the modified standard.
c) Audit Investigation Workshop based on the modified standard.
d) Audit Findings Workshop based on the modified standard.
(In addition to the prerequisites for the Modified Standards-Based Foundations course.)
Diplomados
Contactos
Orlando, FL, USA
618 E. South Street, Suite 500
Escríbenos
info@qsiglobalventures.com